At TheWoodStudio, every puzzle and toy is checked and packed with care. If something reaches you damaged or is not what you ordered, we will make it right.
What we replace
- Damaged item: the product arrives broken, cracked or with missing pieces.
- Wrong item: you received a different product or design from the one you ordered.
What is not damage
- A wooden knob that has come out of a puzzle piece. The knobs on our puzzles are push-fit, so they can come out during play or in transit. Simply press the knob firmly back into the hole in the piece. A knob that has come out and is in the box is not damage or a missing piece, and is not covered for return or replacement.
- Small natural differences in wood grain, colour shade or print.
We do not accept returns for change of mind, a different colour preference, or normal wear after use.
Safety: our puzzle boards are for children aged 3 years and above and contain small parts. Adult supervision recommended.
How to raise a request
- Record an unboxing video while opening the parcel, from the sealed package to the product. This is required for every damage or wrong-item claim.
- Contact us within 48 hours of delivery on WhatsApp at +91 95104 71091 or at kakde.saurabh@gmail.com, with your order number, the unboxing video and clear photos of the problem.
- We review every request and reply within 1–2 working days.
Combos and Puzzle Boxes
If one item in a combo or Puzzle Box is damaged or wrong, we replace only that item. You do not need to send back the whole box.
Replacement or refund
- We send a free replacement of the affected item.
- If that item is out of stock, we refund the value of that item to your original payment method (or to your bank account / UPI for Cash on Delivery orders).
- Refunds are processed within 5–7 working days after approval.
- If we need the damaged item back, we will arrange the pickup or tell you how to send it.
Order cancellation
- You can cancel an order before it is dispatched by contacting us. Prepaid orders cancelled before dispatch are refunded in full within 5–7 working days.
- Orders cannot be cancelled once dispatched.
- Cash on Delivery orders refused at delivery without a valid reason may lose access to Cash on Delivery on future orders.
Questions? WhatsApp us at +91 95104 71091 or write to kakde.saurabh@gmail.com. We are happy to help.